Contact center

Contact center

0 800 500 260

(All calls from land phones in Ukraine are free of charge, calls from mobile phones are according to the operators' tariffs.)

The number of contract center to call to from abroad: 

+38 032 235 17 69

Contact center: information and processing of requests by VISA payment cards
1. Information about balance on the account / card (Monday-Friday 9.00 a.m.-6.00 p.m.).
2 Information about authorization history with card (Monday-Friday 9.00 a.m.-6.00 p.m.).
3. Explanation of refusal codes (Monday-Friday 9.00 a.m.-6.00 p.m.).
4. Card limits removal and CVV2 code removal (Monday-Friday 9.00 a.m.-6.00 p.m.).
5. Current status of a card and an account (Monday-Friday 9.00 a.m.-6.00 p.m.).
6. Information on products, tariffs, the closest ATMs and Bank's branches (24/7).
7. Blocking card when lost/stolen (24/7).